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    Tuesday
    May222012

    Yelp! I've Been Hit


    Warning: This post is for all of the people in "the industry" who get fucked by the public every day and have to smile back at the perp. If you think my blog is generally too racy, then this post is not for you. If you dig our honesty, then read on…

    I am fired up. Frankly, I’m fucking pissed off. This topic has been brought to my attention on several occasions, and I feel like every time I turn around another one of my peers has been hit by a bad review. And undeserved bad review. A review from a deranged, crazy bitch that has no business writing about an “irresponsible” or “insensitive” vendor when she herself is a lunatic. You see, just because somebody is insane enough to marry you doesn’t mean that you aren’t a crazy bitch. Crazy people get married too…

    This shit is how Bitchless Bride came to be. We are sick of it. We are sick of smiling through your Jekyll and Hyde mood swings, sick of being treated like “the help”, sick of bending over and getting fucked ‘til Tuesday because you had a bad day. And you know what? Fuck you! Pick on someone your own size. We are in an industry where it is not acceptable to DEFEND ourselves when we are treated poorly. No no… we just have to apologize for something that wasn’t our fault and hobble away tails between our legs. You win.

    BUT, if you think you are going to get away with killing our livelihood by slamming us on Yelp or Weddingwire.com, then we need to take this shit outside. Do you even realize that? Do you? That your ONE bad review can literally take money out of our pockets?

    I mean, look at celebrity planner, Samantha Goldberg (who “Since the end of 2011 (Goldberg) has been fighting Wedding Wire for what began as a bad review about her company...” quote from: www.ewednewz.com… here are the links to the full story: http://bit.ly/rYoyzx &http://bit.ly/MhCU2t) has been and continues to get criticized for defending her right to fight back.

    It all started when Goldberg received a bad review from a completely psycho bride, and stood up for ALL OF US in the service industry by calling weddingwire.com out on the fact that they basically don’t have a filter; that any crazy bitch bride could write whatever she wanted and it would be published. What? How does that protect the vendors that pay money to be on the site? Oh yeah, it doesn’t.

    Beyond her Goldberg’s fight, (because now it goes much deeper than that… seriously, read the links from www.ewednewz.com) I don’t think that people understand that the service industry is the only industry where disgruntled assholes can blab about us very publically on Yelp and other service industry forums, and get away with it. I once had a bride who was concerned about using an awesome, well-known wedding professional because of ONE bad review on Yelp. I told bridey to call this vendor and ask for her side of the story. The bride ultimately hired her and was extremely happy with the service provided (duh), but sadly this vendor basically had to sell herself to get the sale (and she’s well past that in her career). Consider your bad review “reasonable” doubt in the minds of future clients. There is no court hearing our case, there is no jury determining our fate, just bad reviews getting posted without the burden of proof...

    As I step off my soapbox, I want you to take a peek at this picture on the BB Pinterest page. My boyfriend, Daniel Tosh, had it on his site and I think it is fucking fabulous! Basically, this picture sums up my entire post.

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    Reader Comments (14)

    My fiance and I really looked to weddingwire and other sites when we were choosing our vendors and we got quite a kick out of the negative responses that you could tell it was just a crazy bride. We'd look at each other and go "What the hell does that have to do with this vendor?" or "I don't blame them for treating you that way just based on your post. We would too!" It does suck because some people can't see through the crazy in those posts and will believe every word of them.

    May 22, 2012 | Unregistered CommenterRose

    Hey Rose,

    So glad you are one of the smart ones who CAN see through the bullshit of these crazy people! Sadly, many people don't and it can cost fellow wedding professionals a great opportunity.

    Thanks for the comment!

    XO,
    BB

    May 22, 2012 | Unregistered CommenterBitchless Bride

    Fantastic! Thanks for giving "the help" a voice!

    And nice job highlighting Sam's fight with WW! (Love that she's continuing this battle on behalf of all wedding vendors!)

    May 22, 2012 | Unregistered CommenterCheryl Hooten

    Thank you Cheryl!!

    It's hard to be "the help"... Got to speak up!

    XO,
    BB

    May 22, 2012 | Unregistered CommenterBitchless Bride

    Wedding professionals also need to take some responsibility for this and thoroughly research a site's review policy BEFORE paying for an ad. On GigMasters, only clients who booked through the site can review you, so we know that the review is at least from an actual client. We also allow you to respond to the review. Some sites will let you contest a review and take it down if the bride can't prove the allegations. When all else fails, there's lots of info out there about how you can respond so that the bride looks crazy and you look sane and thoughtful.

    May 22, 2012 | Unregistered CommenterMarta

    Hey Marta,

    I couldn't agree more! It sounds like GigMasters has a real process to make sure that the review is from a real client as opposed to some crazy person with a grudge.

    I want to be clear... I'm not saying that some of us industry folk don't deserve a bad review if we didn't provide the best service we could or failed the task at hand. Because these reviews definitely keep us on our toes... It's the reviews from brides that pick apart the very soul of the service provided over a small detail (that got missed or an email not returned) and write scathing messages on our storefront.

    THANK YOU Marta for your comment and moderating your clients!

    XO,
    BB

    May 22, 2012 | Unregistered CommenterBitchless Bride

    Another post where you nailed it girl! Thanks for having the courage to speak up!

    Thank you Denise!

    It was important to get it out there! BB has seen too many amazing professionals get burned with an undeserved bad review.

    XO,
    BB

    May 22, 2012 | Unregistered CommenterBitchless Bride

    If you go thru reading thru these horrible sites like YELP and Wedding Wire..especially YELP...they have people who they call "ELITE YELPERS" who have nothing better to do but leave fake reviews on Vendor sites they probably didn't even visit. Wedding Wire..that's another story..most are from Brides who are cheap asses who don't know what they are talking about and want everything for free. Can't get their way..run to YELP baby or Wedding Wire and lie your ass off...the least you can do is tell the honest truth..remember..Vendors read their reviews and they will remember who you are..especially if they spent 4 hours with you on their day off while you played in their store...they will leave nice review about you and what a horror you were to work with!

    May 27, 2012 | Unregistered CommenterLulu

    What about when the crazy client creates a problem at the venue which is not really the venue's fault and then gets mad at the planner not taking her side!
    No tip for that one though it was a long 12 hour day without sitting down!
    But, then again, NO class for that one either! Should have known!

    Hey Donna,

    We always say that, don't we? Shoulda known? Retrospect's a bitch, isn't it?

    I swear, there are brides out there that really don't get it. They have know idea which end is up (no matter how many times you tell them), and then get mad when the stars don't align...

    Sorry about your tip... Totally sucks!

    XO,
    BB

    May 30, 2012 | Unregistered CommenterBitchless Bride

    actually gigmasters feedback rating isn't exactly foolproof.or... jerkproof.

    I recently performed a musical engagement in San Antonio Texas. Drove 2 hours to gig. Arrived at the venue 2 and a half hours early, met the host. I was told where I was to perform etc. As the folks were preparing the room with streamers, party hats etc I was asked by the host if I cared for a meal. If so, what would I like. No worries, they said, they wanted to offer me something as they were ordering plenty and it was only for us as the party wasn't going to begin for another 2 hours. I allowed that I would have whatever they were having.

    Later after all the gear is set up and sound checked, I sat at a table and had some of the food offered. I threw away my plate, and stayed somewhat invisible until showtime. Come 2PM music starts and continues until 4PM as agreed. The guests leave. The host comes with a check with balance due. and even includes a $50 gratuity. Thanks me profusely for coming and loads me up with plates of left overs as I am leaving.

    The next day my feedback review comes back... Mind you all feedback is done on a 1-5 scale.

    Professionalism - 3.5
    Overall Talent - 4
    Recommend to friends - 5
    Overall Satisfaction - 5

    Where did I go wrong in my professionalism? I'll never know and I may be making a big deal out of nothing, but I felt I performed my best for a bunch of people. And like when you go to a restaurant a big tip is a sign you did a great job. But whatever. People see that on my gigmasters profile and.... NEXT

    September 12, 2012 | Unregistered CommenterNowonmai

    Yep! Wedding Wire scares me!! No bad reviews, but I was reading about a makeup artist who runs a majorly successful makeup studio. There were 25 awesome reviews and one bad review. The bad one is the only one I can remember! But the makeup artist shot back in a way that took her above the line, I was happy to see that she didn't just lie down and take it!

    November 30, 2012 | Unregistered CommenterKim Porter

    I literally lost over $150,000 because of weddingwire and I will be forced to close my doors soon. They refused to delete reviews written by my COMPETITOR posing as different brides. As a result it looks like I am a criminal and my future brides are cancelling their contracts. In addition, the "gossip" has started in my community and now everyone believes this garbage. If you read my positive reviews, any sane person would know that there was no way I could perform at such opposite extremes. Something needs to be done about weddingwire. According to my lawyer it will cost me another $20,000 to fight them, but the way I see it, I have already lost everything so why not? This post made me feel so much better today BTW

    March 5, 2014 | Unregistered CommenterAlicia Kaffka

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