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    Tuesday
    Jul292014

    The Truth Hurts Tuesday ~ The REAL Reason Customer Service is Sometimes Lacking

    Customer service is a topic that always seems to get me a bit emotional. Be it an absolutely amazing customer service experience (like the one the hus and I received at Michael Mina in Las Vegas) or a shitty customer service experience, both have the power to make you feel incredible or plain old pissed. Right? I mean, I still haven't stopped talking about Michael Mina, and that was almost a month ago! Brideys, it wasn't just the food that made the experience sensational, it was our very knowledgeable and professional server, the sommelier who suggested a delicious bottle of wine, and the hostess who wished us a pleasant evening as we left. We felt taken care of from the moment we entered the restaurant to the moment we left. And that is how it should be, isn't it? Yes! Unless...

    Unless, you don't give it a chance. BB, what the fuck are you talking about? Well, let me tell you a story about a bride who ended up selecting the very venue which she slammed for a good month before she decided to host her wedding reception there. I know, totally crazy, right!! Well, when I met with this bride, "Samantha", I asked her where she had been looking, and what was important to her (some pretty standard questions which help me get an understanding of style and taste). And as we delved deeper and deeper into our conversation, I mentioned a FABULOUS venue that frankly, seemed like the obvious choice, and she said, "Fuck that place..." Whaaaa???? I was confused. Based on everything she was telling me, this venue was perfect.

    When I asked her to give me some more details, she told me that she would love to get married there, but she had had a terrible experience when she and her mom went to see the space. I was stunned. She went on to tell me that the person they met with was completely underwhelming and clueless and that even though they loved the venue, overall, they were turned off. 

    Clearly, Samantha saw my shock, and fell silent. I asked her who she had met with (because I know the team over there), and she said, "Some dude at the front desk." Ooooohhhhh..... Suddenly, it was all becoming clear to me. Samantha did not have an appointment. Aha! She walked in without an appointment and instead of meeting with a qualified sales manager to show her their exquisite ballroom and answer all of the pertinent questions around everything wedding, she met with one of the front desk agents who was probably busy being a front desk agent (on a busy Saturday), and anxious to get rid of her so that he could go back to the desk. 

    Click to read more ...

    Friday
    Jul252014

    Uh-Oh... BB Hit The Wrong Button

    Slight fuck up... I hit the wrong button and deleted my Fantasy Friday post for today. Seriously?!!! Grrrr... I'm a dumb dumb, and frankly it's too late and I'm too tired to reinvent it. Sorry peeps... I'll be sure to rock a FAB Truth Hurts Tuesday next week, and I'll try not to be a dumbass and delete it.

    Image via Daily Mail

    Wednesday
    Jul232014

    Real Wedding Wednesday ~ A Mid Summer Night Dream in a Secret Garden

    Here we go again... My obsession with the amazing photographer, Hilary Cam,continues. This wedding is so spectacular! Dare I say the words, swoon-worthy? Sorry, but it is! And although swooning really isn't my thing, this wedding is just fucking brilliant! I mean... Laura and Dylan created a day so fabulous and so intimate, that when you see the photographs and read a bit about all that went into making this day so lovely, you're probably going to drool... Drawing inspiration from a Midsummer Night’s Dream, their reception was quite heavenly and super romantic. They definitely went with some contemporary and daring twists reflecting their creativity and individuality.

    From Hilary Cam: "Laura works as a freelance stylist and designer for The Styling Branch so we knew she had something fabulous planned for her own day. Dylan and Laura’s intimate reception was in absolute seclusion out on Scotland Island. Guests arrived by boat and climbed the sandstone stairs to a magical garden full of fairy lights. Their reception was ethereal; woodland tablescapes with moss, scattered tea lights, mason jars and flowers, with a canopy of Edison lights overhead. Their wedding was intimate, romantic and magical for all who were there."

    This photograph says it all.. Brilliant!Hilary Cam: Describe  your wedding in one sentence.
    Bride: ‘A Midsummer Nights Dream’ set within ‘The Secret Garden’

    HC: What do you do for work?
    Bride: I’m an Interior Designer / Freelance Stylist

    For some reason, this pic reminds me of Entourage...HC: How long have you been together?
    Bride: 2 years.

    HC: What was the inspiration behind your wedding theme / style? 
    Bride: I have always dreamt of having ‘a midsummer nights dream’ garden wedding. I wanted to create an intimate, romantic, magical feeling for us and for our guests. And it was EXACTLY as I had imagined it to be.

    Oh yeah! Oh yeah! (Another Entourage reference...)FUCKING AWESOME!

    Click to read more ...

    Tuesday
    Jul222014

    The Truth Hurts Tuesday ~ Getting to Know Bitchless Bride... My Life After My Wedding

    By the time you read this, I will be 37 years old. Wow... Could I be more dramatic? But, seriously, I feel like I just got married, and my trip down the aisle was ten years ago! TEN FUCKING YEARS! Oh my God! I was 27!! And maybe I'm still obsessed with weddings because I'm in "the industry", and all I do is eat, breathe and sleep it, or maybe it's because I eloped and never had a wedding to call my own, but no matter what, it still feels like my "wedding" was yesterday. The only difference? My perspective is completely different than it was ten years ago. And you know what? I lucked the fuck out.

    Why am I so lucky? Well, see the pic? That's the card my hus got for me for my birthday (along with these...). And when I met this guy, I wasn't ready at all. Like... AT ALL!! Fast forward fourteen years later (we were together four years before he proposed)... Dude is the father of my child, responsible for several (almost painful) belly laughs and putting up with my bullshit. When I really think about it, we are light years away from where we were on our wedding day. And for some reason my birthday got me thinking about how different life is now, than before even having started with a solid foundation before we said "I do."

    I'd say that the absolutely scariest part of my marriage was when my hus nearly died less than a year after we got married.

    Click to read more ...

    Friday
    Jul182014

    Fantasy Friday ~ Destination Croatia! A Stunningly Beautiful Destination Wedding...

    Seriously, why didn't any of my friends (or family) take me to Croatia for their wedding? In fact, why didn't any of my friends (or family) take me anywhere for a wedding? Well, because they aren't Kristen and James. You see, Kristen and James took fifty of their closest friends and family to join them in stunning Croatia to witness their nuptials. Not only that, but this lucky group of peeps got to go to the wedding (obviously), together with several other adventures while they were there. I mean... Hi... They went cliff jumping! OMG!! I would love to think that I could do that, but the truth is, this girl is afraid of heights! So, I would have had to sit that one out! Anyway, they swam in the ocean, did some fancy boating, ate great food and partied like rock stars at Kristen and James' wedding!

    The views alone are worth their weight... and actually look like gold! This destination wedding is filled with bright colors, warm people and endless energy!

    Simply amazing...OMG... Could I be more American? I can't help but notice how clean everything is! Well, ahem... compared to America!Amazing silhouette, but I have to admit, the cat trotting away is pretty adorable!Hell of a kiss! Bring it James!!!

    Click to read more ...