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    Entries in Brides (5)


    The Truth Hurts Tuesday ~ Bridey, Did You Know You're My Only Client? Oh Wait...

    Why don't you just lift your leg and pee on me? Huh? What the fuck are you talking about BB? Well, I'm talking about how territorial brides become once they secure their wedding vendors. Seriously, it's like they literally become bitches (in the doggie sense of the word), claim you as their possession once they pay the deposit, and piss all over you. I swear, the wedding industry is the only industry where this seems to be the case, and where vendors work super fucking hard to make brides feel like they are in fact their only client...

    I mean, can you imagine if this was acceptable or the norm in any other industry? Clients becoming jealous or needy because their hairdresser has cuts hair for some other chick, or that their real estate agent shows houses to other potential buyers or their project manager manages other projects? Yeah... wouldn't happen. It needs to stop. And now. And, the more I thought about it, the more it bugged me that this is the norm, so I thought I'd try to get to the bottom of why most brides seem to hate the idea of their wedding vendors having other clients... So, here are the three big ideas I had as to the reasons behind this craziness, and some ideas as to how we can fix it. Ready?

    1. Exclusivity... Or lack thereof... Bridey, your wedding vendors have other clients, and you feel as though it somehow minimizes the enormity of your day. You're not the only one getting married. Yikes! Did I hit a nerve? In fairness, we all love the idea of exclusivity, and you are no different. So, if your vendors have other clients who have hired them to do the same thing, then you are not feeling the exclusivity you want and need to feel. Am I getting warmer, bridey? Look, I get it, I really do, but at the same time, bridey, your vendors having other clients won't make your wedding day any less special. You hired them because they are fantastic, so knock off the cray cray and let go of the drama.

    2. Jealousy. I think jealousy should be considered a four letter word. Right? I mean, there is nothing worse than a jealous woman (sorry, true story!), and more than that, a jealous bride (oh dear God!)! Bridey, if you're worried that the more clients a vendor has then the less they care about you, you're coo coo. But, it happens! I once had a bride tell me that she felt like I was cheating on her (openly) when I mentioned that I was off to an appointment with another bride after our meeting. REALLY? Bridey, it's amazing, but your vendors do have the capacity to love and adore all of their clients. Well, the ones worth loving and adoring. So BE one of those clients and drop the jealousy routine. It's super annoying. 

    3. Entitlement. Bridey, you're spoiled. You're used to being number one all of the time, and you hate it when your vendors have the audacity to put another bride before you. Why can't they make time to talk to you everytime you call? Why can't they meet you as often as you would like? Why don't they seem as enthusiastic as you do? Well, usually it's because they are working with a client (or several clients) whose wedding is before yours. Like, well before yours. Like a fucking year before yours. When you take a step back and look at the big picture, it makes sense, right? The best part? Your time will come too... Just be patient.

    So, the message here? The big secret? Bridey, you're not my only client. If I am any good, I have lots of clients. So, please, go pee somewhere else.

    Image via Scientific American


    The Truth Hurts Tuesday ~ The REAL Reason Customer Service is Sometimes Lacking

    Customer service is a topic that always seems to get me a bit emotional. Be it an absolutely amazing customer service experience (like the one the hus and I received at Michael Mina in Las Vegas) or a shitty customer service experience, both have the power to make you feel incredible or plain old pissed. Right? I mean, I still haven't stopped talking about Michael Mina, and that was almost a month ago! Brideys, it wasn't just the food that made the experience sensational, it was our very knowledgeable and professional server, the sommelier who suggested a delicious bottle of wine, and the hostess who wished us a pleasant evening as we left. We felt taken care of from the moment we entered the restaurant to the moment we left. And that is how it should be, isn't it? Yes! Unless...

    Unless, you don't give it a chance. BB, what the fuck are you talking about? Well, let me tell you a story about a bride who ended up selecting the very venue which she slammed for a good month before she decided to host her wedding reception there. I know, totally crazy, right!! Well, when I met with this bride, "Samantha", I asked her where she had been looking, and what was important to her (some pretty standard questions which help me get an understanding of style and taste). And as we delved deeper and deeper into our conversation, I mentioned a FABULOUS venue that frankly, seemed like the obvious choice, and she said, "Fuck that place..." Whaaaa???? I was confused. Based on everything she was telling me, this venue was perfect.

    When I asked her to give me some more details, she told me that she would love to get married there, but she had had a terrible experience when she and her mom went to see the space. I was stunned. She went on to tell me that the person they met with was completely underwhelming and clueless and that even though they loved the venue, overall, they were turned off. 

    Clearly, Samantha saw my shock, and fell silent. I asked her who she had met with (because I know the team over there), and she said, "Some dude at the front desk." Ooooohhhhh..... Suddenly, it was all becoming clear to me. Samantha did not have an appointment. Aha! She walked in without an appointment and instead of meeting with a qualified sales manager to show her their exquisite ballroom and answer all of the pertinent questions around everything wedding, she met with one of the front desk agents who was probably busy being a front desk agent (on a busy Saturday), and anxious to get rid of her so that he could go back to the desk. 

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    There is No Better Friend Than a Sister...

    Happy Thanksgiving brideys!! I hope you all made it to where you're supposed to be and are enjoying some time with family and friends. But, wherever you are I hope you are happy to be there... Me? I am quite happy. Yeah, my fucking car might have been stolen (Is There Really Always Something to be Thankful for?) with no word from the police, but I still managed to make it home, and have been enjoying myself ever since. Plus, I have an awesome Thanksgiving story to tell these days...

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    Save Yourselves! Get Out Now!

    Did you think I was lying? Did you think I didn’t know? Seriously, like I haven’t seen and experienced SEVERAL brides behaving like complete diva bitches when it gets to be their turn? C’mon… The day “The Reasons Why You Cannot Be a Bridesmaid” appeared on Gawker, BB received piles and piles of emails from our followers asking what I thought about the content. And not to sound like a complete asshole,

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    Bitchless Video #1

    Hey brides and wedding professionals, hope you enjoy! XO, BB