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    Entries in Brides (4)

    Tuesday
    Jul292014

    The Truth Hurts Tuesday ~ The REAL Reason Customer Service is Sometimes Lacking

    Customer service is a topic that always seems to get me a bit emotional. Be it an absolutely amazing customer service experience (like the one the hus and I received at Michael Mina in Las Vegas) or a shitty customer service experience, both have the power to make you feel incredible or plain old pissed. Right? I mean, I still haven't stopped talking about Michael Mina, and that was almost a month ago! Brideys, it wasn't just the food that made the experience sensational, it was our very knowledgeable and professional server, the sommelier who suggested a delicious bottle of wine, and the hostess who wished us a pleasant evening as we left. We felt taken care of from the moment we entered the restaurant to the moment we left. And that is how it should be, isn't it? Yes! Unless...

    Unless, you don't give it a chance. BB, what the fuck are you talking about? Well, let me tell you a story about a bride who ended up selecting the very venue which she slammed for a good month before she decided to host her wedding reception there. I know, totally crazy, right!! Well, when I met with this bride, "Samantha", I asked her where she had been looking, and what was important to her (some pretty standard questions which help me get an understanding of style and taste). And as we delved deeper and deeper into our conversation, I mentioned a FABULOUS venue that frankly, seemed like the obvious choice, and she said, "Fuck that place..." Whaaaa???? I was confused. Based on everything she was telling me, this venue was perfect.

    When I asked her to give me some more details, she told me that she would love to get married there, but she had had a terrible experience when she and her mom went to see the space. I was stunned. She went on to tell me that the person they met with was completely underwhelming and clueless and that even though they loved the venue, overall, they were turned off. 

    Clearly, Samantha saw my shock, and fell silent. I asked her who she had met with (because I know the team over there), and she said, "Some dude at the front desk." Ooooohhhhh..... Suddenly, it was all becoming clear to me. Samantha did not have an appointment. Aha! She walked in without an appointment and instead of meeting with a qualified sales manager to show her their exquisite ballroom and answer all of the pertinent questions around everything wedding, she met with one of the front desk agents who was probably busy being a front desk agent (on a busy Saturday), and anxious to get rid of her so that he could go back to the desk. 

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    Thursday
    Nov222012

    There is No Better Friend Than a Sister...

    Happy Thanksgiving brideys!! I hope you all made it to where you're supposed to be and are enjoying some time with family and friends. But, wherever you are I hope you are happy to be there... Me? I am quite happy. Yeah, my fucking car might have been stolen (Is There Really Always Something to be Thankful for?) with no word from the police, but I still managed to make it home, and have been enjoying myself ever since. Plus, I have an awesome Thanksgiving story to tell these days...

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    Wednesday
    Oct102012

    Save Yourselves! Get Out Now!

    Did you think I was lying? Did you think I didn’t know? Seriously, like I haven’t seen and experienced SEVERAL brides behaving like complete diva bitches when it gets to be their turn? C’mon… The day “The Reasons Why You Cannot Be a Bridesmaid” appeared on Gawker, BB received piles and piles of emails from our followers asking what I thought about the content. And not to sound like a complete asshole,

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    Thursday
    May102012

    Bitchless Video #1

    Hey brides and wedding professionals, hope you enjoy! XO, BB