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    Entries in Entitlement (3)

    Tuesday
    Jul292014

    The Truth Hurts Tuesday ~ The REAL Reason Customer Service is Sometimes Lacking

    Customer service is a topic that always seems to get me a bit emotional. Be it an absolutely amazing customer service experience (like the one the hus and I received at Michael Mina in Las Vegas) or a shitty customer service experience, both have the power to make you feel incredible or plain old pissed. Right? I mean, I still haven't stopped talking about Michael Mina, and that was almost a month ago! Brideys, it wasn't just the food that made the experience sensational, it was our very knowledgeable and professional server, the sommelier who suggested a delicious bottle of wine, and the hostess who wished us a pleasant evening as we left. We felt taken care of from the moment we entered the restaurant to the moment we left. And that is how it should be, isn't it? Yes! Unless...

    Unless, you don't give it a chance. BB, what the fuck are you talking about? Well, let me tell you a story about a bride who ended up selecting the very venue which she slammed for a good month before she decided to host her wedding reception there. I know, totally crazy, right!! Well, when I met with this bride, "Samantha", I asked her where she had been looking, and what was important to her (some pretty standard questions which help me get an understanding of style and taste). And as we delved deeper and deeper into our conversation, I mentioned a FABULOUS venue that frankly, seemed like the obvious choice, and she said, "Fuck that place..." Whaaaa???? I was confused. Based on everything she was telling me, this venue was perfect.

    When I asked her to give me some more details, she told me that she would love to get married there, but she had had a terrible experience when she and her mom went to see the space. I was stunned. She went on to tell me that the person they met with was completely underwhelming and clueless and that even though they loved the venue, overall, they were turned off. 

    Clearly, Samantha saw my shock, and fell silent. I asked her who she had met with (because I know the team over there), and she said, "Some dude at the front desk." Ooooohhhhh..... Suddenly, it was all becoming clear to me. Samantha did not have an appointment. Aha! She walked in without an appointment and instead of meeting with a qualified sales manager to show her their exquisite ballroom and answer all of the pertinent questions around everything wedding, she met with one of the front desk agents who was probably busy being a front desk agent (on a busy Saturday), and anxious to get rid of her so that he could go back to the desk. 

    Click to read more ...

    Thursday
    Jun212012

    Bitchless Bride Video #7 - Entitlement's a Bitch

    Enough! Just because you've booked your wedding at a luxury hotel doesn't mean that they OWE you anything! 

    Wednesday
    Jun202012

    Four Ways to Go From Bitch to Bitchless

    Wait until you see our video rant tomorrow… I mean… All I have to say is you better sit down for this one… And this post is along the same vein… It’s called ENTITLEMENT bitches, and BB thinks it’s about time to lose it from your vocabulary.

    If you saw our post on OneWed this week, you’ll read all about how Bitchless Bride made up a word that sounds as disgusting as the act itself. We call it Bridaldemia. And bridaldemia is what happens when brides start acting crazy once they get engaged. They literally transform into the darker version of themselves. I’ve seen it too many times, and the worst part?

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